Frequently Asked Question
No, it is not possible to hide an account. If the account balance is 10 USD or less and there were no login attempts made for 180 days, then it will be automatically archived by the system and it will no longer be visible in the Client Area.
we must keep all trading accounts in our system for at least seven years. We can set your account on the Read-only mode and stop sending you documents. we must keep all trading accounts in our system for at least seven years. We can set your account on the Read-only mode and stop sending you documents. If your account balance is 10 USD or less and there are no login attempts made for 90 days, then it will be automatically archived by the system and it will no longer be visible in the Client Area.
Yes. In order to do so, install an MT4 platform in different folders on your computer for each of your trading accounts.
Yes. Simply send an email with your demo account number and decided balance to our Support team.
Yes, the trading conditions are the same. However, no slippage occurs on the demo account.
Deposit and Withdrawal
Yes, you can. However, at the moment of payment, your free margin must exceed the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as equity minus the necessary margin (which is required to maintain an open position).
If you do not have sufficient free margin on your trading account, we will not carry out the withdrawal request until you submit a corrected withdrawal form and/or close the open positions on your account.
To end delivery of the daily and monthly reports for a specific account, contact our support team and provide your account number and phone password. Report delivery for that account will be disabled within 24 hours.
Currently, we do not provide tick data, as MT4 is not able to store all ticks. Therefore, the tick data would not be accurate. There is an option for the server to store tick data, but we do not use it, as it is not able to store 100% of the ticks. In addition, that would slow down the server considerably due to a large amount of data, as the ticks are not filtered.
There are two ways a client can be attached to your IB account:
1. You provide your clients with a unique IB referral link. Whenever a new client goes to our website using that link, registers his Client Area and opens a live account, you immediately see him being attached to your IB account.2. We can add an existing client under your IB account upon a written request from the client.